Privacy Policy

Effective date: 5th April 2026
Last updated: 5th April 2026

Living-with … (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit https://living-with.co.uk, create a member account, access our educational content, participate in member areas, contact us, or otherwise interact with our website and services.

Our website is designed for a global audience, subject to the restrictions described below under Restricted Jurisdictions and Access Controls.

1. Who we are

Business name: Living-with …
Email: admin@living-with.co.uk
Phone: 07359 470 543
Data protection contact, if applicable: Ashley Lawrence | admin@living-with.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, contact us using the details above.

2. What our website provides

We operate an information-only, members-based website that may include:

  • educational content related to Klinefelter’s syndrome;
  • informational resources relating to testosterone replacement therapy (TRT) use;
  • educational content about anti-inflammatory diets;
  • informational content relating to weight loss and weight management;
  • member-only articles, videos, community areas, newsletters, and related informational resources.

Our website is intended for general educational and informational purposes only.

We do not provide ecommerce services through this website. We do not sell products or process purchases through the site unless expressly stated elsewhere.

Important: The information on this website is not a substitute for professional medical advice, diagnosis, or treatment. Always seek qualified medical advice regarding any health condition or treatment decisions. If you are experiencing a medical emergency, contact your local emergency services immediately.

3. The personal information we collect

Depending on how you use the website, we may collect the following categories of personal information.

A. Identity and account information

  • name;
  • email address;
  • username or display name;
  • password or login credentials;
  • profile information you choose to provide;
  • membership status and account preferences.

B. Information you choose to share

If you choose to provide it, we may collect:

  • information submitted through contact forms, support requests, surveys, or questionnaires;
  • information shared in member profiles, comments, discussion areas, or community spaces;
  • information relating to topics such as Klinefelter’s syndrome, TRT use, anti-inflammatory diets, weight loss, symptoms, lifestyle goals, or general health interests;
  • files, messages, images, or other content you voluntarily upload or submit.

C. Technical and usage information

  • IP address;
  • browser type and version;
  • device type and operating system;
  • pages viewed;
  • login activity;
  • referring website;
  • date and time of visits;
  • cookie identifiers and similar technologies;
  • analytics and website interaction data.

D. Communications and marketing information

  • messages you send to us;
  • support communications;
  • newsletter subscription preferences;
  • whether you open or click our emails, where permitted by law.

4. How we collect your information

We collect information:

  • directly from you when you register for a member account;
  • when you complete forms, contact us, or subscribe to communications;
  • when you post or interact in member areas;
  • when you voluntarily provide profile details or upload content;
  • automatically through cookies, analytics tools, server logs, and similar technologies;
  • from service providers that help us operate the website, membership system, email communications, analytics, moderation, and security.

5. How we use your information

We may use your personal information to:

  • create and manage your member account;
  • provide access to members-only content and website features;
  • operate, maintain, and improve the website and membership experience;
  • communicate with you about your account, updates, website changes, and support matters;
  • respond to questions, feedback, or requests;
  • moderate community spaces and enforce our site rules;
  • personalize content or member experience where appropriate;
  • monitor security, detect misuse, prevent fraud, and protect the website;
  • send newsletters or informational updates where permitted;
  • comply with legal, regulatory, and compliance obligations;
  • establish, exercise, or defend legal claims.

6. Sensitive health and related information

Because our website covers topics such as Klinefelter’s syndrome, TRT use, anti-inflammatory diets, and weight loss, some information you choose to share may relate to health or genetic matters and may be considered sensitive personal information, special category data, or health/genetic data under some laws.

We only collect this type of information when you voluntarily provide it, such as through profile fields, member discussions, forms, or communications with us.

Where required by law, we will process this information only on a valid legal basis and, where applicable, with your consent or another lawful condition.

You are not required to provide health-related information to browse the public parts of the website, and you should avoid sharing sensitive personal information unless you are comfortable doing so.

7. Our legal bases for processing

Depending on your location and applicable law, we may rely on one or more of the following legal bases:

  • contract — to provide and manage your membership access and account;
  • consent — for newsletters, certain cookies, and certain sensitive information where required;
  • legitimate interests — to operate, secure, improve, and administer the website and member community;
  • legal obligation — to comply with applicable laws, regulations, or legal requests;
  • other lawful grounds where recognized by applicable law.

Where sensitive health-related information is involved, we will rely on any additional legal condition required by applicable law.

8. Restricted jurisdictions and access controls

We may restrict, block, or refuse access to the website or membership services from certain countries, territories, regions, persons, or entities for legal, sanctions, export-control, fraud-prevention, security, or compliance reasons.

As of the effective date of this Privacy Policy, our website and services are not intended for access or use from:

  • Australia
  • Cuba
  • Iran
  • North Korea
  • Russia
  • Syria
  • the Crimea region of Ukraine
  • the so-called Donetsk People’s Republic (DNR) region of Ukraine
  • the so-called Luhansk People’s Republic (LNR) region of Ukraine
  • and any other jurisdiction, territory, person, or entity subject to applicable sanctions or legal restrictions.

To enforce these restrictions, we may use:

  • IP address checks;
  • geolocation screening;
  • account registration screening;
  • fraud and sanctions screening tools;
  • manual or automated access review.

If you attempt to access the website from a restricted jurisdiction, we may block access, suspend or terminate accounts, and retain limited technical and compliance records necessary to enforce legal obligations and security policies.

9. Cookies and similar technologies

We use cookies and similar technologies to:

  • make the website function properly;
  • remember your login and preferences;
  • understand how visitors and members use the website;
  • improve site performance and user experience;
  • support analytics, security, and member access functions;
  • measure communications performance where permitted.

Where required by law, we will ask for consent before placing non-essential cookies on your device.

You can manage cookies through your browser settings and, where available, through our cookie consent tool.

10. Marketing and informational communications

We may send you:

  • service or account-related messages;
  • member updates and administrative notices;
  • newsletters and informational emails, where permitted by law.

You can opt out of marketing or newsletter communications at any time by clicking the unsubscribe link in our emails or contacting us at admin@living-with.co.uk.

Even if you opt out of marketing messages, we may still send you important account or service-related communications.

11. Community features and user content

If our website includes discussion areas, comments, forums, member profiles, or similar community features, any information you post there may be visible to other members or, where applicable, to the public.

You are responsible for the information you choose to share in those areas. Please avoid posting sensitive information that you do not want others to see.

We may monitor, moderate, remove, or restrict content where necessary to enforce our rules, protect users, or comply with legal obligations.

12. When we share your information

We may share your information with trusted third parties where reasonably necessary, including:

  • website hosting providers;
  • membership platform providers;
  • email service providers;
  • analytics providers;
  • cloud storage providers;
  • moderation, security, and fraud-prevention providers;
  • professional advisers such as lawyers, accountants, insurers, and compliance consultants;
  • regulators, courts, law enforcement, or government authorities where required;
  • a buyer or successor if our business is sold, merged, reorganized, or transferred.

We do not sell your personal information for money.

13. International transfers

Because we operate online and may use international service providers, your personal information may be transferred to, stored in, or accessed from countries outside your country of residence.

Where required by law, we take reasonable steps to use appropriate safeguards for international transfers.

14. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the website, manage memberships, resolve disputes, enforce our rules, and comply with law.

Typical retention periods may include:

  • account registration information: [insert period]
  • member profile information: [insert period]
  • support messages and contact inquiries: [insert period]
  • forum, comment, or community content: [insert period]
  • newsletter and suppression records: [insert period]
  • technical security logs: [insert period]

We may retain information longer where required by law or where necessary for legal, fraud-prevention, moderation, or compliance purposes.

15. Data security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include:

  • account access controls;
  • password protections;
  • secure hosting;
  • role-based access limitations;
  • monitoring and abuse-prevention tools;
  • encryption in transit where available.

No system is completely secure, and we cannot guarantee absolute security.

16. Your privacy rights

Depending on your location, you may have rights such as the right to:

  • access the personal information we hold about you;
  • know the categories of information we collect, use, disclose, and share;
  • correct inaccurate information;
  • request deletion of your information;
  • object to or restrict certain processing;
  • withdraw consent where processing is based on consent;
  • request portability of your information;
  • opt out of certain sales, sharing, profiling, or targeted advertising uses where applicable;
  • limit the use of sensitive personal information where applicable;
  • complain to a regulator or supervisory authority.

To exercise your rights, contact us at admin@living-with.co.uk. We may need to verify your identity before processing your request.

17. California notice

If you are a California resident, and if California privacy law applies to us, you may have the right to:

  • know what personal information we collect and how we use and disclose it;
  • request deletion of personal information, subject to exceptions;
  • request correction of inaccurate personal information;
  • opt out of the sale or sharing of personal information;
  • limit certain uses of sensitive personal information in some circumstances;
  • not be discriminated against for exercising your rights.

We honor legally recognized opt-out preference signals, such as Global Privacy Control, where required.

18. Children’s privacy

Our website and membership services are intended for adults and are not directed to individuals under 18.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps to delete it, subject to legal obligations.

19. Third-party websites and services

Our website may contain links to third-party websites, tools, apps, or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information to them.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last updated” date above. Where required by law, we will provide additional notice.

21. Contact us

If you have questions, requests, or complaints about this Privacy Policy or our handling of your personal information, contact:

Living-with …
Email: admin@living-with.co.uk
Phone: 07359 470 543